Return Policy
90 DAYS Return/Exchange Policy
We support a 90-day return policy.
FULL COVERAGE Return/Exchange Policy
The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
1.The product customization information does not match or there's an error in customization.
2.We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
3.Unclear pictures rendering or lettering
4.Wrong size made
NO RETURN & EXCHANGE
The following reasons are NOT covered by our 90 day return policy. We are not liable for these issues.
1.Products that exceed the return processing time limit (90 days after the order is signed).
2.The non-quality issue for personalized products.
3.Product damaged by misuse, mishandling, or poor maintenance.
4.The stone color, metal, and chain length, etc. chosen based on your personal preference are non-refundable.
5.Chose the wrong size for the product.
6.Personal Reasons due to personal taste, change of mind etc.
Return Service Procedure
To request a return, please contact our customer service. One of our reps will follow up with you via email with instructions. If you require assistance, please email us at support@moodringcolors.com. If it is a quality issue, please provide an order# and attach clear photos of the items that represent the issue.
Upon acceptance of your return, a refund will be issued to the original form of payment within 3-7 business days. Any promotional gifts must also be returned with your returned item.
The returned item should be kept in its original condition in which you received them in.
Return address (Please contact customer service for the return address).
Please make sure you provide us the tracking# and receipt after you return.
Cancellation policy
Once your order has been submitted we will immediately begin production on the items. If you would like to cancel or change your purchase, it is free within 24 hours. Please note that on all canceled or changed orders(after 24 hours) of the items there is a 30% restocking fee.
Please note that you couldn’t cancel or change your purchase once we ship out your order.
Moodringcolors reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
For further information, you can contact us via:
Email: support@moodringcolors.com
Business Hour: 9:00 PM to 6:00 AM Sunday to Friday (EST)
Mood ring online store.
Guarantee
At our company, we are committed to providing our customers with high-quality silver products. All of our silver products are made of S925, ensuring that you receive a genuine product. We take pride in offering our customers high-quality jewelry that is both beautiful and long-lasting.
We want you to feel confident when you wear our products, which is why we assure you that your fingers won't turn green when wearing our silver products. Because our silver products are made of S925. Silver rings on their own typically do not turn fingers green.
However, it is possible for a person's skin chemistry to react with other metals that may be present in the silver ring, such as copper or nickel, which can cause a greenish discoloration on the skin. To prevent this reaction, you need to avoid wearing silver rings in environments that may cause the ring to become tarnished or corroded, such as in chlorinated water or while using cleaning products.
In the unlikely event that you encounter any issues with our products, we are committed to providing high-quality after-sales service. Our team is dedicated to resolving any issues you may have and ensuring your complete satisfaction with your purchase. You can count on us to respond promptly and positively to any concerns you may have.
Thank you for choosing our company for your jewelry needs. We value your trust and look forward to serving you.